Refund policy
Last updated: 1 August 2026
1. Overview
This refund policy explains when NudgeCompliant will refund payments for subscriptions and related services. By purchasing a plan or verification package, you agree to these terms.
2. First payment, 7-day refund
NudgeCompliant offers a 7-day refund on your first payment if you request it within 7 days of the charge. The refund covers that initial subscription charge only.
3. Subsequent billing periods
No refunds are available on subsequent billing periods after the first payment. Once a renewal or later period charge has been processed, it is non-refundable.
4. Verification marketplace fees
Verification marketplace fees are non-refundable once a reviewer has been assigned to your verification job. If you cancel before a reviewer is assigned, contact us and we will confirm whether a refund applies in that limited case.
5. How to request a refund
To request a refund, email support@nudgecompliant.com with your account email, the date of the charge, and a brief reason for the request. We aim to respond within a few business days. Refunds are processed through our payment provider, Paddle, and may take several working days to appear on your statement.
6. Related policies
This policy should be read alongside our Terms of service and Privacy policy.